Maintenance Coordination — Springfield, IL
Responsive, Transparent Maintenance Coordination for Your Rental Property
At Five Star Property Services, we believe maintenance shouldn't be a source of stress for owners or tenants. Our full-time maintenance team is available around the clock for emergencies and during regular business hours for routine repairs — with a clear, transparent process that keeps everyone informed and protected from unexpected costs.
Full-Time Staff
Available 24/7/365 — For Emergencies and Everyday Repairs
Unlike many property management companies that rely on third-party contractors with unpredictable availability, Five Star Property Services employs full-time maintenance staff dedicated to our properties. That means faster response times, more consistent quality, and better cost control for owners.
For tenant emergencies — including issues that pose a risk to health, safety, or property integrity — our team is reachable 24 hours a day, 7 days a week, 365 days a year. Emergencies don't wait for business hours, and neither do we.
For routine maintenance and standard repairs, our staff operates during regular business hours to handle work orders efficiently and professionally. Whether it's a leaky faucet, a malfunctioning appliance, or a worn door hinge, we take care of it promptly so small problems never become big ones.
Owner Transparency
You Approve the Work. You See Every Invoice. No Surprises.
We believe property owners deserve complete visibility into maintenance costs — not after-the-fact invoices for work they never authorized. Our process is built around owner protection from the first work order to the final invoice.
Work Order Approval
Before non-emergency repairs begin, owners are notified and given the opportunity to review and approve the scope of work and estimated cost. Nothing moves forward without your sign-off.
Transparent Invoicing
Every completed work order comes with a clear, itemized invoice. You see exactly what was done, by whom, and what it cost — with no hidden markups or surprise line items.
No Price-Gouging, Ever
Because we employ our own maintenance staff rather than marking up third-party contractor rates, our pricing is fair and consistent. Owners can feel confident they are never being overcharged for maintenance work.
How It Works
From Request to Resolution — Our Maintenance Process
Whether you're a tenant submitting a repair request or a property owner monitoring work on your investment, our process is clear, organized, and designed to minimize disruption and maximize accountability.
01
Maintenance Request Submitted
Tenants submit a maintenance request through our contact channels. The request is logged immediately and routed to our maintenance coordination team.
02
Work Order Created & Categorized
Our team reviews the request and classifies it as emergency or routine. Emergency requests are escalated immediately; routine requests are queued for business-hours scheduling.
03
Owner Notification & Approval
For non-emergency repairs, we notify the property owner with the details of the issue and the estimated cost. Work proceeds only after owner approval is received.
04
Scheduling & Coordination
Our maintenance staff contacts the tenant to schedule access at a convenient time. We coordinate everything — the owner doesn't need to manage scheduling.
05
Repair Completed & Documented
The work is completed professionally and documented. A summary and itemized invoice are provided to the owner. The work order is marked complete in our system.
Emergency vs. Routine
Understanding How We Handle Different Types of Maintenance
Not all maintenance is the same. Knowing the difference between an emergency and a routine request helps set clear expectations and ensures your issue is resolved through the right channel as quickly as possible.
Emergency Maintenance
Available 24/7/365
Emergency maintenance covers situations that pose an immediate risk to tenant safety, health, or the integrity of the property. Examples include:
- No heat in winter or no cooling during extreme heat
- Active water leaks or burst pipes
- Electrical hazards or complete power failure
- Broken exterior doors, windows, or locks compromising security
For emergencies, tenants should call our office directly at (217) 720-9578. Our team responds immediately.
Routine Maintenance
Business Hours — Monday through Friday
Routine maintenance covers standard repairs and upkeep that do not present an immediate safety risk. Examples include:
- Appliance repairs and replacements
- Plumbing drips, slow drains, and minor leaks
- HVAC filter changes and preventive servicing
- Door hardware, locks, and general interior repairs
Routine requests are submitted through our standard maintenance request channels and are scheduled during regular business hours.
FAQ
Common Questions About Maintenance at Five Star
We've answered the questions owners and tenants ask most often. If you don't see your question here, contact our team directly — we're always happy to help.
How do I submit a maintenance request as a tenant?
Tenants can submit a maintenance request by contacting our office by phone at (217) 720-9578 or by email at manager@fivestrpropertysolutions.com. Our team will log your request, classify its urgency, and coordinate a response.
How quickly does Five Star respond to maintenance requests?
Emergency maintenance is addressed immediately — our team is available 24/7/365 for urgent issues. Routine maintenance requests are typically scheduled within one to three business days depending on the scope of work and technician availability.
As a property owner, will I be notified before repairs are made?
Yes. For all non-emergency repairs, we notify you in advance with the details of the issue and the estimated cost. Work proceeds only after you have approved the work order. Emergency repairs that are required to protect tenant safety or prevent serious property damage may proceed without prior approval, but you will be notified as quickly as possible.
How does Five Star ensure I'm not overcharged for maintenance?
Because we employ our own full-time maintenance staff rather than routing work through third-party contractors with markups, our pricing is fair and consistent. Every completed work order comes with an itemized invoice detailing exactly what was done and what it cost. There are no hidden fees or inflated markups.
What counts as an emergency maintenance situation?
Emergency situations include anything that poses an immediate risk to tenant health or safety, or that could cause significant property damage if not addressed right away. Common examples include burst pipes, no heat in winter, electrical hazards, or a broken exterior door that cannot be secured.
Can I reach someone after hours if I'm a tenant with an emergency?
Yes. For after-hours emergencies, tenants should call our office directly at (217) 720-9578. Our maintenance team is reachable 24 hours a day, 7 days a week, 365 days a year for genuine emergencies.
Ready to Experience Maintenance You Can Count On?
Whether you're a property owner who wants transparent maintenance coordination with no surprises, or a tenant who needs fast, reliable help with your rental, Five Star Property Services is here for you — 24/7/365 for emergencies and every business day for routine repairs.