TENANT RESOURCES
Your Home, Supported by Five Star
Welcome to Five Star Property Services. We're here to make your rental experience as smooth, comfortable, and stress-free as possible. Whether you have a maintenance need, a question about your lease, or just need to reach our team — you've come to the right place.
This page is your resource hub. Find out how to request maintenance, handle an emergency, and connect with our team quickly.
HOW WE SUPPORT YOU
Everything You Need, All in One Place
As a Five Star tenant, you have direct access to our management team for any need that comes up during your tenancy. Below is a quick guide to the types of support available and how to reach us for each one.
Maintenance Requests
Submit a routine maintenance request during business hours and our team will coordinate a prompt response with our in-house maintenance staff.
Emergency Maintenance
For after-hours emergencies involving safety, flooding, or loss of essential services, our team is available 24/7/365.
Lease & General Questions
Questions about your lease, rent payment, or property policies? Reach out by phone or email and we'll get you the answers you need.
Communication & Updates
We believe in transparent, timely communication. If something changes or we need to reach you, we do so promptly and professionally.
MAINTENANCE REQUESTS
Submitting a Maintenance Request
If something in your rental home needs attention, we make it easy to get help. Simply contact our team during regular business hours and we will coordinate the appropriate maintenance response.
How it works:
1. Contact our office by phone or email to report the issue.
2. Our team logs the request and assesses the priority.
3. We coordinate with our maintenance staff and schedule the repair.
4. You receive confirmation of the scheduled visit.
Our in-house maintenance professionals are experienced, courteous, and committed to resolving issues efficiently. We keep you informed throughout the process.
EMERGENCY MAINTENANCE
After-Hours Emergencies — We're Available 24/7/365
If you experience a maintenance emergency outside of regular business hours — such as a gas leak, flooding, loss of heat in winter, electrical hazard, or any situation that poses an immediate risk to safety or property — do not wait. Contact us immediately.
Emergency Contact Number:
(217) 720-9578
Our team is available 24 hours a day, 7 days a week, 365 days a year to respond to tenant emergencies.
Examples of maintenance emergencies:
• Gas leak or smell of gas
• Active flooding or burst pipes
• No heat during freezing temperatures
• Electrical sparks, outages, or hazards
• Broken door locks or security concerns
• Fire or smoke (always call 911 first)
For non-emergency repairs, please contact us during regular business hours and we will schedule your request promptly.
GET IN TOUCH
We're Here When You Need Us
Five Star Property Services believes in open, transparent communication with our tenants. Whether you have a question, a concern, or need to reach us about your property, we are here and responsive. Use any of the contact methods below.
Call Us
(217) 720-9578 | Available during business hours for general inquiries and during all hours for emergencies.
Email Us
manager@fivestrpropertysolutions.com | Send us your question or request and we will respond promptly.
Our Office
741 South Grand Ave West, Springfield, IL 62704 | We welcome calls before visiting in person.
READY TO CONNECT?
Reach Our Team — Anytime You Need Us
Whether it's a maintenance request, a lease question, or you simply need to get in touch — Five Star Property Services is here for you. We're committed to making your rental experience professional, responsive, and stress-free.
Call us:
(217) 720-9578
Email us:
manager@fivestrpropertysolutions.com